Look for Service Advisor/Warranty Analyst

Price(QAR):5 000

Job & Responsibilities:• Provide guidance & support to the warranty staff in warranty related technical & operational issues.• Monitor & strive to improve warranty rate & conditions. • Provide feedback report on all field visits to the line manager• Provide quality, quick & efficient support, solutions, guidance to warranty staff (warranty administrators & processors) whenever requested.• Ensure to play key role by supporting warranty staff to achieve the targets of the dept.• Develop analytic approach, update with latest information, technology & products features, have statistical data of related jobs to analyze from time to time to further improve & have better control. • Responsible to run the operation smoothly within policies & save time, money (where-ever possible in warranty jobs) by adopting effective techniques & to maintain good credibility with customers.• Responsible for daily, weekly & monthly performance reports of the section, analysis & effective countermeasures to achieve the targets.• Responsible for Audit activities of the section• Liaise with training dept. & conduct on job training & other necessary trainings for warranty staff & service advisors.• Prepare HR development plan required trainings for self & staff in Jan. / Feb. of each & every year.• Based on market surveys of the competitors, warranty staff inputs, current performance, management's directives, make strategic plans to discuss with manager to achieve the targets, to overcome the issues & maintain good reputation.• Responsible to reconcile account, credit note & remittance. Take necessary actions to meet financial requirements.• Engage with GM delegates visiting HYD for warranty activity.• Provide feedback through various presentations, media & reports to the management.


Date listed: 72 months ago | Views: 4661
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